How We Research Providers
Here's the actual process a dental clinic or hospital goes through before MJB Care will refer patients to it โ and what continues after the partnership starts.
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What Happens Before We'll Refer a Patient
Licensing, Certification & Legal Standing
Before anything else, we check a provider's official licensing, certifications, and legal standing โ including whether there's any history of complaints or lawsuits against them.
Internal Ethics Review
Providers that pass the first check are reviewed internally against our own ethical standards before we go any further.
Independent Quality & Reputation Research
We go beyond what a provider publishes about itself. This includes independent research within the hospital's or clinic's professional network โ speaking with people connected to the facility about its real-world reputation, staff, and how treatments are actually carried out โ not just the official version.
Direct Patient Interviews
We identify and speak directly with actual patients who've been treated there โ found through our own research online and in person at the facility โ and interview them about their experience, results, and aftercare, following up over time to see how things actually went.
Partnership Decision
A partnership only goes ahead if every step above comes back positive and passes internal review. If any part of this raises a concern, we don't proceed.
Ongoing Oversight, Not a One-Time Check
Vetting doesn't stop once a partnership starts. Our medical experts stay involved and continue reviewing the treatment process for our patients on an ongoing basis, so there's more than one independent party overseeing quality โ not just the provider checking its own work.
The Provider Due Diligence Scorecard
"We carefully select our providers" isn't specific enough to mean much on its own. Here's the actual checklist behind Step 01 and Step 03 above โ not every item applies to every treatment type, but this is the scope of what we look at.
Provider Verification
- Ministry of Health licence
- International health-tourism authorization, where applicable
- Doctor licence
- University diploma
- Specialist status
- Professional association membership
- Years of experience
- Current workplace
- Hospital privileges, where applicable
Clinical Quality
- Implant brands and material sourcing
- Prosthetic materials used
- Laboratory ownership or relationship
- CBCT / digital imaging availability
- Sterilisation protocols
- Digital workflow
- Emergency and anaesthesia capability
- Doctor-to-technician ratio, where relevant
Patient Outcomes
- Before/after cases we can verify
- Direct patient interviews, including follow-up over time
- Warranty claims history
- Patient references we can speak with
Not every item is publicly documentable for every provider โ where we've verified and published the underlying document, such as a licence or certificate, we link to it directly. See VSC Dental Clinic's published certificates as an example.
What We Actually Publish
We back this up with what we've actually verified โ not just a description of a process.
For our partner clinic, VSC Dental Clinic, we didn't just take their word for their licensing โ we read the actual Ministry of Health authorization certificate and the Istanbul Provincial Health Directorate's clinic license documents ourselves, and we publish them.
See the Actual CertificatesWhat This Process Doesn't Mean
This process reflects how MJB Care evaluates a provider before and during a partnership. It doesn't mean we can guarantee a specific outcome for any individual treatment, or that every possible risk is eliminated โ medicine carries inherent risk no amount of research removes. It means a provider doesn't reach our patients without this being done first, and doesn't stay a partner if ongoing oversight raises a concern.
How We Match You to a Provider
Every provider MJB Care works with has already been through the research and vetting process above โ so a recommendation isn't "trust this clinic because it's the only one we checked." It's "of the providers we've verified, here's the one that seems to fit your specific situation, and here's why."
We won't tell you "MJB Care finds the best clinic in Turkey" โ that's not a claim we think is honest, because "best" depends entirely on what you need. What we will do is explain our reasoning for a specific recommendation, so you can weigh it yourself.
Medical decisions still belong to the doctor: MJB Care can help you compare options and narrow down a suitable provider, but the actual diagnosis, treatment plan, and any medical decision about your case are made by the treating doctor after a proper clinical assessment โ not by MJB Care. A recommendation from us is a starting point for your decision, not a substitute for that assessment.