Trust & Safety
Trust shouldn't be something you just take our word for. Here's how MJB Care actually works, gathered in one place, with links to the specifics behind each claim.
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Free advice, no obligation โ a real reply from our team in minutes, day or night.
Four Things Worth Knowing
Who We Are
MJB Care is an independent healthcare facilitator, not a clinic. We research providers, compare options, and coordinate your treatment journey โ your treatment itself is performed by licensed medical providers.
Why Use MJB Care โHow We're Compensated
We work with a small number of partner providers, and we're not paid the same way by each of them. We disclose exactly how, provider by provider.
See Our Compensation, Provider by Provider โHow We Choose & Recommend Providers
Every provider we work with goes through licensing checks, an internal ethics review, independent reputation research, and direct patient interviews before we'll refer anyone to them โ plus how we match you to the right one for your case.
See Our Full Research Process โDoctor & Provider Credentials
Doctor bios, qualifications, and clinic certifications are published on our treatment pages โ including the actual licensing documents for our partner clinic.
See VSC Clinic's Certificates โPatient Reviews & Results
Reviews shown on this site are tagged by source (Google, or submitted directly to us) and by treatment, so you can see where a review actually came from.
Read Patient Reviews โThe Patient Promise & Safety Charter
Fifteen safety commitments signed personally by our CEO โ ten of them checkable against a real page โ plus our second-opinion guarantee numbers and published outcome statistics.
Read the Charter โWarranty & Aftercare
What's covered, what isn't, how long it lasts, and who's responsible if something goes wrong after you're home โ in plain language, not just legal text.
See What Happens After Treatment โYou Can See Where You'd Be Treated
MJB Care refers dental patients to one partner clinic: VSC Dental Clinic's Yenibosna branch in Istanbul. Its licences, its 10-dentist team with published bios and diplomas, its treatment rooms, and its in-house laboratory are all documented โ not described in the abstract.
What MJB Care Does Not Do
MJB Care does not diagnose, examine, treat, or perform any medical or dental procedure, and never guarantees a specific medical outcome. Diagnosis, treatment planning, surgery, dental procedures, and medical aftercare are the responsibility of your treating doctor and provider โ not MJB Care.
Prices shared before a consultation are estimates. Your final treatment plan and price are confirmed after clinical assessment by the treating provider.
How Issues Are Handled
If you have a concern before, during, or after your treatment โ about your provider, your care, or your experience with MJB Care itself โ contact us directly on WhatsApp or by email. As your coordination point, we'll help raise it with your provider and follow up on your behalf.
MJB Care doesn't control a provider's medical decisions and can't override a doctor's clinical judgment. What we can do is make sure your concern is actually heard by the provider and that you're not left to chase it up alone.
If something goes seriously wrong, we stand with you, not just alongside you. As an international patient, you may not know your rights or how to pursue them in Turkey โ different language, different legal system, different country. If a provider has genuinely done something wrong, MJB Care acts as your advocate: we help you understand and assert your rights, and if it comes to it, we can help arrange legal representation and support a claim against the provider. You're not left to handle a foreign legal system alone.